Privacy Policy
Your privacy and your pet's safety are our top priorities.
1. Introduction
At FacePet, we are committed to protecting your privacy and the privacy of your pet's information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet identification platform.
2. Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, and home address to provide our services.
Pet Information
We store your pet's name, photos, breed, gender, birth date, medical information, and any notes you choose to include in their profile.
Contact Information
We collect contact form submissions, support requests, and communication preferences to provide customer service.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our pet identification services
- Enable NFC chip scanning and pet profile access
- Facilitate pet recovery and reunification
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
4. Information Sharing and Disclosure
Public Pet Profiles
Your pet's profile information is accessible to anyone who scans the NFC chip. This includes your pet's name, photos, and contact information (based on your privacy settings).
Privacy Controls
You can control which information is public through our privacy settings. You can choose to keep your phone number, email, or address private while still allowing people to contact you through our platform.
Service Providers
We may share information with trusted third-party service providers who help us operate our platform, such as hosting services, email providers, and analytics services.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure backup and disaster recovery procedures
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Privacy Settings: Control what information is publicly accessible
- Communication: Opt out of marketing communications
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: privacy@facepet.com
General Contact: support@facepet.com
Address: 123 Pet Street, Animal City, AC 12345, United States